Sr Technical Support Representative

About

The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels.

Requirements

• 1 years experience working in information systems and networking
• Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
• Completion of or working toward a college degree in a technical discipline
• Certifications such as Network+, Security+, Linux+
• Must pass a Criminal Justice Information Services (CJIS) background check
• RCMP Clearance

Responsibilities

• Become an expert on the Axon Fusus solution
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow Axon Fusus escalation policy
• Document all work completed within the Axon Fusus CRM support tool

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support