Client Services Associate I, Oncology (East Coast)

About

Client Services Associate to provide support to customers including physicians, clinics, and patients regarding oncology tests.

Requirements

• 1+ years of prior client-facing experience
• 4-year college degree or equivalent experience
• Advanced organizational skills
• Outstanding verbal, written, and presentation skills
• Ability to work in a fast-paced environment

Responsibilities

• Engage customers to resolve issues
• Respond to phone, email, and web inquiries
• Handle inquiries about technology, products, test results, and billing
• Maintain precise documentation
• Collaborate with laboratory to ensure timely delivery of results

Benefits

• Medical benefit options with 100% employee premium coverage
• Family Bonding Leave
• Fertility benefits
• 401(k) with 4% match
• Paid time off