Job
Remote Technical Account Manager
DEUNA
About
DEUNA is seeking a Remote Technical Account Manager to serve as the main technical contact for key merchants post-go-live, overseeing account health, troubleshooting, and platform performance.
Requirements
- 3+ years of experience in Technical Account Management, Solutions Engineering, or Technical Customer Success
- Strong understanding of online payments, APIs, SDKs, processors, acquirers, fraud tools, and 3DS
- Experience with incident management, log analysis, and technical troubleshooting
- Fluency in Spanish and English
- Experience working with LatAm merchants is required
Responsibilities
- Proactively monitor merchant health, transaction behavior, decline rates, latency, and anomalies
- Act as the main technical point of contact post-go-live for merchant questions and platform integrations
- Coordinate technical incident management, triage, escalation, and post-incident reports
- Identify technical optimization opportunities to boost acceptance rates and payment outcomes
- Generate simple Merchant Health Reports and maintain merchant documentation
Benefits
- Vacations and additional PTO
- Remote work flexibility from anywhere
- Financial stipend for health insurance, internet, and cell phone service
- Stock options
- Learning and development platform
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