Remote Customer Support Consultant Hospitality

About

SupportYourApp is looking for a proactive Customer Support Consultant with experience in the travel or hospitality industry to deliver outstanding support via phone, chat, and email.

Requirements

• Excellent English skills (C1 for both spoken and written)
• At least 6-12 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in travel industry
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Internal health policy
• Responsive leadership
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements