Healthcare Customer Service Representative

About

As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence.

Requirements

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and Windows-based systems
• Dedicated workspace with hardwired Ethernet connection

Responsibilities

• Connect with customers via phone/email/chat/social media
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Benefits

• Comprehensive health benefits (medical, vision, dental)
• Employment Assistance Programs
• Health and personal time off (HPT)
• 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts