Customer Service Representative - Work From Home

About

As a Customer Service Representative - Call Center Agent, you will support customers through inbound and outbound calls, emails, and live chat while providing professional, solution-oriented assistance.

Requirements

• Previous customer service experience preferred
• Call center experience preferred
• Strong communication and interpersonal skills
• Positive, upbeat, and customer-focused personality
• Self-motivated with strong problem-solving abilities
• Excellent grammar, punctuation, and spelling skills
• Basic computer proficiency
• Typing 30+ WPM

Responsibilities

• Answer inbound and outbound customer calls, emails, and live chats
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, escalate, and document priority issues
• Follow up on complex customer interactions
• Accurately record customer interactions and account details
• Build rapport with customers
• Maintain professionalism and productivity

Benefits

• Health, Dental, Vision Insurance
• 401k Savings Plan
• Employee Advancement & Career Path Development
• Monthly Drawings
• Paid Time Off
• Casual Environment
• DailyPay Partner