Job
Customer Service Representative II (Seasonal)
Ninja Partners LLC
About
Provide customer support for a US tax-filing platform via phone and chat.
Requirements
- 2+ years of customer-facing support experience
- Experience supporting customers over the phone
- Ability to explain complicated information in simple language
- Experience handling stressful customer situations
- Prior experience in tax preparation, fintech, banking, or insurance
- Availability during tax season
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Provide information about products and services
- Resolve complex customer issues
- Document interactions in CRM
- Handle tax filing and product-related inquiries
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