Job
Customer Success Manager DACH (f/m/d)
ecosio
About
A commercially oriented customer-success role requiring independent ownership of a customer portfolio, retention and expansion judgment, and coordination during escalations.
Requirements
- Experience in B2B SaaS sales
- German language skills on a native / C2 level
- Fluent English skills
- Experience working with a portfolio of existing customers
- Experience with cross- and up-selling
Responsibilities
- Strategically developing existing accounts
- Managing a portfolio of clients
- Partnering with Account Managers for handovers
- Communicating customer feedback
- Navigating complex customer escalations
- Executing sales campaigns
Benefits
- Remote-first culture
- Flexible working hours
- Annual personal development budget
- Home office allowance
- Workations of up to 90 days per year within the EU
- Wellbeing support
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