Enablement Manager (Client Operations)

About

Enablement Manager to ensure the Client Operations team is ready, up-to-date, and confident in their work.

Requirements

• Extensive experience in Operations, Customer Service, or Program Administration
• Experience in the publicly funded education sector or regulated environment
• Experience in designing and conducting onboardings or trainings
• Strong process thinking and experience with quality data
• Verhandlungssichere Deutschkenntnisse and good English skills
• Knowledge of AZAV, SGB III, and Agentur für Arbeit processes

Responsibilities

• Responsible for onboarding and reboarding for Client Operations
• Integrate regulatory and procedural changes into enablement work
• Define standards for customer communication, case handling, and documentation
• Create playbooks and training content
• Translate quality data into targeted enablement
• Drive the adoption of tools and AI

Benefits

• Hybrid working model
• Workation (up to 10 days per year)
• Online training opportunities
• Open feedback culture