Client Success Manager

About

Maven Clinic is looking for a strategic Client Success Manager to own relationships with employer accounts, drive enrollment and engagement, and support net revenue retention and account growth.

Requirements

• 5+ years of experience in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS
• Experience with enterprise employer clients through channel/payer partners preferred
• Active work authorization in the US
• Willingness to travel up to 20% for client meetings and attend hub office days as required
• Strong analytical, strategic thinking, and presentation skills

Responsibilities

• Support the success, retention, and engagement of a portfolio of employer clients
• Collaborate with channel/payer partner client executives to manage strategic relationships
• Build account plans, track renewal milestones, and identify growth opportunities
• Monitor client health and engagement, flagging potential risks early
• Participate in Quarterly Business Reviews and client-facing presentations

Benefits

• Equity and comprehensive health, dental, and insurance plans
• 16 weeks 100% paid parental leave and new parent stipend
• Annual professional development stipend and personal career coach
• 401(k) matching with immediate vesting
• Access to Maven for Mavens platform and wellness partnerships