Job
Business Support Engineer
Cecure Intelligence Limited
About
Cecure Intelligence Limited is seeking a Business Support Engineer to handle Level 2 technical escalations, troubleshoot complex incidents, support cloud and security operations, and help maintain service delivery across client environments.
Requirements
- 1–3 years of experience in technical support, cloud operations, systems engineering, or a related role
- Practical knowledge of at least one major cloud platform: Microsoft Azure, AWS, or GCP
- Knowledge or experience in Security Operations Centre (SOC), Managed Detection and Response (MDR), or related security operations
- Proficiency in scripting and automation
- Strong troubleshooting, analytical, and root cause analysis skills
- Excellent technical documentation skills, including experience creating runbooks, service handbooks, and SOPs
- Understanding of IT service management principles, service design, and service assurance
- ITIL Foundation certification or equivalent practical experience
- Bachelor's degree in Computer Science, Engineering, or a related field
- Must have completed NYSC
Responsibilities
- Resolve complex Level 2 escalations involving cloud infrastructure, application issues, and security alerts
- Conduct root cause analysis to identify recurring issues and implement sustainable solutions
- Support operational activities such as vulnerability scanning, firewall configuration, and application log analysis
- Ensure incidents are managed, documented, and resolved within agreed service timelines
- Collaborate with Engineering and Technical Presales teams to support the design of service models for new client deployments
- Monitor service performance against defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
- Conduct routine service health checks to support system availability, reliability, and performance
- Identify service gaps and contribute to Service Improvement Plans (SIPs)
- Create, review, and maintain service handbooks, runbooks, and Standard Operating Procedures (SOPs)
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