Telco Project / Product Manager

About

A Reputable Company is seeking a Telco Project / Product Manager in Lagos to oversee product lifecycles, manage partner relationships, and liaise with software developers.

Requirements

• Bachelor's degree in Computer Science, Information or Business Sciences, or related fields
• 2 to 3 years' experience in a Project Management role
• Project Management Professional (PMP) certification and/or experience is a key advantage
• Advanced skills in the usage of Microsoft Excel, Word and PowerPoint
• Mandatory background of working in a software development environment or of liaising with Software Developers
• Strong Project Management experience, managing multiple projects simultaneously
• In-depth knowledge of project management principles, methodologies, and tools
• Knowledge of working with JIRA is an added advantage
• Ability to identify and mitigate potential project risks
• Ability to manage effective project teams
• Excellent verbal and written communication skills
• Excellent time management, analytical and problem-solving skills

Responsibilities

• Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy
• Develop and maintain a comprehensive monthly configuration and issue resolution records
• Maintain a minimum issue resolution rate between 85% to 90% by the end of each month
• Contribute to enhancing customer engagement and retention features within products
• Ensure the quality of content and notifications aligns with product management objectives
• Identify opportunities for system enhancements to enhance productivity and quality
• Promptly address escalated issues involving the product team
• Facilitate effective communication and knowledge sharing within the team
• Provide comprehensive product management and support for products
• Manage campaign budgets efficiently and optimize resource allocation
• Oversee the entire product lifecycle from conceptualization to retirement