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Technical Support Engineer
Kustomer
Remote from USA Remote Full Time Undisclosed
Closes in 29 days · Dec 4, 2026
About
A senior escalation-support role responsible for diagnosing complex technical issues across webhooks, APIs, workflows, and AI agent behavior.
Requirements
- 4+ years experience in technical support, developer support, or support engineering at a B2B SaaS company
- Hands-on experience debugging webhooks, REST APIs, and authentication
- Working proficiency in JavaScript/TypeScript and JSON
- Experience with workflow or automation platforms like Zapier or Workato
- Strong written and verbal communication skills
Responsibilities
- Owning technical issues end to end from reproduction through resolution
- Diagnosing failures in webhooks, REST APIs, and automations
- Troubleshooting AI agent behavior
- Escalating to Engineering with clear reproduction steps
- Writing runbooks, troubleshooting guides, and escalation playbooks
Benefits
- Competitive salaries and stock options
- 100% healthcare coverage (U.S.)
- 401K (U.S.)
- WiFi and Mobile reimbursement
- Generous vacation policy
Technical SupportREST APIsSaaSAutomationAI
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