Salesforce Business Systems Administrator

About

Salesloft is seeking a remote Salesforce Business Systems Administrator to support, develop, and maintain Salesforce and customer experience systems for its RevOps and CX teams.

Requirements

• Bachelor's degree
• 3+ years experience in a related role, preferably in SaaS
• Salesforce Administrator certification required
• 2-3 years experience administering Salesforce Service Cloud, Knowledge, Live Agent, and Customer Communities preferred
• Demonstrated experience designing, revising, and managing Salesforce Flows

Responsibilities

• Work with Services, Success, and Support teams to identify and automate manual processes
• Scope, plan, recommend, and deliver system solutions to meet OKRs
• Lead exploration, design, build, delivery, and support of a redesigned Customer Hub
• Administer access and configuration security controls to safeguard customer data

Benefits

• Supportive, inclusive, culture-add environment