Job
Onboarding Project Manager
Cloudbeds
About
A project management role leading complex onboarding for mid-market hospitality customers in a fast-paced SaaS environment.
Requirements
- Fluency in English, Portuguese, and Spanish
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously
- Strong communication and relationship management skills
Responsibilities
- Own and manage the end-to-end onboarding lifecycle for mid-market customers
- Define project scope, timelines, milestones, and deliverables
- Serve as the primary point of contact for onboarding customers
- Lead customer meetings and document action items
- Coordinate cross-functional collaboration across Sales, Product, and Support teams
Benefits
- Remote First work environment
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend
- Professional development courses
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