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Kundenbetreuer:in Beschwerdemanagement (Remote, Telefon)
Simplyright GmbH
Monheim am Rhein Remote Full-time or Part-time €2,500.0 – €2,600.0
No closing date given — apply early.
About
Customer support role focused on complaint management for a company helping people with subscription and debt collection issues.
Requirements
- Empathy and patience
- Good German language skills
- Reliable, proactive, and trustworthy
- Experience in customer service, complaint management, or call center preferred
- Available during German business hours (Mon-Fri)
- Own Windows PC/laptop and headset
Responsibilities
- Handle customer complaints via phone and email
- Find fair solutions for customers
- Clarify issues internally regarding subscriptions, cancellations, or debt collection
- Document cases in Zendesk
Benefits
- 100% Remote
- Thorough onboarding
- Meaningful work
Customer ServiceRemoteComplaint ManagementGerman
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