Client Service Analyst - P2P

About

Responsible for supporting and professionally mediating/arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation.

Requirements

• 2-4 years experience in customer service, risk management, fraud investigation, or Trust & Safety
• Proven background in Risk Control / Fraud Prevention is highly preferred
• Good communication skills
• Knowledge of blockchain, crypto, and P2P payment will be highly advantageous
• Able to perform 5 days' shift work including weekends & Public Holidays

Responsibilities

• Supporting and professionally mediating / arbitrating customer disputes within the P2P market
• Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns
• Collaborate closely with the Risk and Compliance teams
• Ensure efficient and excellent customer service experience provided

Benefits

• Study Growth Fund
• Internal Events
• Global Collaboration
• Career Advancement
• Internal Mobility